Linking Ruddr as a source

The Ruddr connector syncs your professional services data – clients, projects, tasks, members, and time entries – into PostHog, so you can analyze work and team activity alongside your product data.

Prerequisites

You need a Ruddr account and a workspace API key. The key needs read access to the resources you want to sync.

Adding a data source

1. In PostHog, go to the Sources tab of the data pipeline section.
2. Click + New source and click Link next to this source.
3. Enter your credentials (see Configuration below) and click Next.
4. Select the tables you want to sync, choose a sync method and frequency, then click Import.

Once the syncs are complete, you can start querying this data in PostHog.

When linking Ruddr, you'll need:

• API key – create one under Settings → API Keys in Ruddr. The key grants read access to your clients, projects, tasks, members, and time entries.

Sync modes

Each table can be synced in one of several modes, depending on what the source supports:

• Webhook (when available) – the source pushes changes to PostHog in real time. Fastest freshness, lowest ongoing cost, and the only mode that reliably captures updates and deletes.
• Incremental – only new or updated rows are synced on each run, using a cursor field (such as an updated_at timestamp). Cheaper than a full refresh, but deletes aren't captured.
• Append only – new rows are appended using a cursor field; existing rows are never updated. Ideal for immutable, append-only tables like event logs.
• Full refresh – the whole table is reloaded on every sync. Use it when a table has no reliable cursor or when you need deletions reflected.

See sync methods for a full explanation of how each mode works and how to choose between them.

Configuration

Supported tables

Troubleshooting

If your sync is failing or data looks wrong, see the Data warehouse troubleshooting guide. If that doesn't help, contact support – we're happy to help.